FAQs: Frequently Asked Questions
Yes, we are fully licensed and award-winning for our Home Boarding and Country Retreat for Dogs. We meet the full quota of health and safety requirements. In addition, we are fully insured, and have over 25 years experience working with animals at the very highest level.
All dogs will need to be fully vaccinated, including protection against distemper, hepatitis, parvovirus, leptospirosis and kennel cough*. We will require a photo/copy of the vaccination card prior to your dogs stay. This will be uploaded to your dog’s record on our system so there is no need to bring the card every time. All dogs will also need to have had flea and worming treatment prior to their stay. We are unable to accept dogs who have been titre testes.
* The kennel cough vaccination must be administered at least 2 weeks before your dogs stay (3 weeks if it’s the oral vaccination)
We are not able to accept females in or due to be in season during their stay for home boarding. However, they are welcome in our Country Retreat for Dogs, but would have to be kept separate from male guests. We will happily accept entire males in our Country Retreat for Dogs, however we may not be able to socialise them with other males. Although we find that most entire males get on well in a group environment, castrated males can sometimes react to them. Sadly, we are unable to accept entire males for home boarding.
Every dog staying at Millin Brook Luxury Dog Boarding will have to wear one of our collars which displays our name and telephone number. This is a licencing requirement. However, please bring your dog’s own collar and lead so they are ready for collection at the end of their holiday. You will need to supply the necessary dog food* and treats for the duration of your dogs stay (treats are included in our VIP package). All food must be provided in plastic containers. We have limited storage, so please only bring what is necessary. We have plenty of bowls, so please only bring your own if you require a specialist bowl such as a slow feeder. Most importantly, bring your dogs bed/blankets and any home comforts that will help them relax.
*We have a fridge/freezer and are able to store raw food.
We pride ourselves on being different to traditional kennels! If your dog is sociable with the other dogs in our care, your dog will only be in their suite for feed times, for a rest if required (especially important for the young and young at heart guests), an hour at lunchtime and at bedtime. During the day, they’ll spend time with our team, enjoying off-lead walks in our securely fenced 10 acres of meadows (at least 2 walks per day). They’ll also have fun playing and socialising with other guests in our secure garden.
There is a lovely log cabin in the garden with sofas to relax on (if allowed on furniture at home), a television and radio for entertainment, and a log burner to keep us all cosy in the winter. There will also be trips to some of the best beaches in the country (available on the VIP package) and nights spent sleeping soundly and dreaming of tomorrow’s fun and adventures!
There are two options available:
Firstly, Home Boarding – the ultimate Millin Brook experience, where your pampered pooch will languish in home boarding comfort. Guests will live in our spacious home as part of our family and have access to all areas downstairs, including the sofas (if they are allowed at home).
Secondly, Country Retreat for Dogs – guests will enjoy spacious, glass fronted, Pembrokeshire beach-named suites. All suites have separate sleeping and run areas, automatic water drinkers, thermostatically controlled central heating and cctv camera linked to our on-site home. There is also an integrated sound system throughout, providing calming music.
Our check in and check out slots are between 9am & 10.30am, or 4pm & 5.30pm. Our VIP package offers more flexibility during normal operating times 9am – 5.30pm.
What would happen if there was a medical emergency with my dog whilst they are at Millin Brook Luxury Dog Boarding?
Significant efforts will be made to contact you/your emergency contact in the event of an emergency. Failing that, we reserve the right to make decisions regarding your dog’s health. This would be strictly in the best interest of your dog and on the advice of a veterinary surgeon. We are registered with a local veterinary practice who have 24 hour emergency cover.
We are not medically qualified, but are able to do the basics. With sufficient instructions, we can give oral medication, and eye/ear drops. All medication administered will be recorded on our software system as required by our licencing conditions. Extensive medication (eg. more than one tablet) is only available on the VIP package.
We find our guests usually settle quickly after a busy first day meeting new furiends and exploring their new surroundings. Of course, if we feel a guest is very anxious and not settling, we will make contact with you or your emergency contact.
Of course! We can provide daily “Pupdates” on WhatsApp for VIP guests throughout their stay. This will provide you with reassurance that your dog has settled well and is enjoying their time with us. This in turn will enable you to enjoy your holiday! Pupdates are usually sent during the evening as we are busy having fun with your dogs during the day.
All bookings require a non-refundable deposit of 50% prior to confirmation. Deposits are NOT transferrable to any other bookings unless related to Coronavirus. Payment may be made by cash, bank transfer or Stripe. The balance must be paid at least two weeks before the arrival of your dog. You will receive an automated email notifying you that the balance is due. We require 14 days notification of cancellation (this does not include the day of notification or the due day of arrival). Cancellations made within this time scale must be paid for in full.